CUSTOMER CARE

Terms & Conditions:

First and foremost, whether you are a first time customer that is ordering a kitchen magnet or a large scale collector of our original art, WE APPRECIATE YOU! We promise to work directly with you, our customers, there is no middle man. We want you to have a personable and positive shopping experience with us.

In 2015, we decided to purchase our own printing equipment, so that we could begin printing our art images on a variety of products. Our goal is to make art available to people from every walk of life. In creating these printed items, it makes it more feasible for people to pick up a beautiful, yet inexpensive piece of art in a variety of forms. Whether you want a ceramic tile to display on your mantle, or a coffee mug to brighten your mornings, we've got you covered!


If you have any questions or comments, please feel free to contact us! We will take every measure to assure you the best customer care.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual item description.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

I gladly accept returns & exchanges

Just contact us within 14 days of delivery.

Ship item(s) back to us within 30 days of delivery.

I do NOT accept cancellations

BUT, please contact me if you have any problems with your order.

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

*Custom or personalized orders

*Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

What is sublimation?

Well, simply put, sublimation is a process by which sublimation dyes are printed onto a transfer medium with a specially prepared inkjet printer. Thereafter, those dyes are then transferred from the medium to an object or garment under the heat and pressure delivered by a commercial heat press. Sublimation only works on specialty objects made of polyester or given a polyester coating. When the heat and pressure are applied, the dye on the transfer medium sublimates, or becomes a gas, and is then absorbed into the polyester itself; the print is actually a part of the garment/coating. It doesn't fade easily, peel, crack , wear, or have any texture or weight.

Wholesale Inquiries:

 

If you are a retailer and are interested in carrying our products in your establishment, please contact us! We would be happy to send you a wholesale packet.

 

For Native American businesses: We are both TERO Certified and  are in compliance with the IACA. We will also provide copies of our Federal CDIB for your files.

 

Please contact us if you would like to schedule a time to meet us and see a few of our products in person.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

MoonHawk Art, LLC        Copyright 2018                                                                         Muskogee, OK | moonhawkart@gmail.com | (918) 360-6163

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